Risk Management and Insurance Services | Claims Service | Workers' Compensation TPA

IMA operates an in-house Third-Party Claims Administration Unit, providing:

• Workers' Compensation claim administration for self-funded clients, individual accounts and groups
• State of the art claim system
• Claim management and audit services
• On-line relationship with medical case management, cost containment, bill review and medical utilization firms.

At IMA, we manage the entire cycle of a claim-from the time the employee is injured until the employee returns to work and is released by the treating physician.  By managing the cycle, we bring workers' compensation issues under greater control, accelerate return to work, and reduce loss costs.

Successful claims handling takes a cooperative arrangement between employer, employee medical provider and IMA.  Everyone wins when each player knows what to do and execution is properly coordinated. 

When an employee is injured on the job, the goal is to maximize the outcome by managing medical care delivery and accelerating return to work.  IMA is a leader in the management of workers' compensation claims.  Our services include professional case management, utilization review, bill review and adjustment through our medical case management staff.

IMA adjusters are experienced, professional and efficient, providing a cost effective approach to manage your claims.  IMA’s Claim Management philosophy incorporates 24-hour emergency claim services, prompt reporting, early intervention, aggressive investigation, and timely settlements.  Our sense of urgency means that our clients get a quick response.  IMA provides the specific claims services needed to handle your exposures to loss with the following features:

• Professional staff averaging 20 years experience in the industry
• Full claim adjustment services
• Designated claim adjuster/representative
• DirectClaim reporting - mail, fax, or phone
• Three-point contact completed within 24 hours
• 24/7 hour emergency toll free number
• Investigation on all lost time and potential disability injuries
• Riskmaster™ claim information system
• Team approach to reduce loss costs
• Early intervention - making the right decision, immediately
• Medical case management with delivery of quality care 
• Return to work program
• Approved by reinsurers
• Aggressive litigation management
• Quality control standards utilized on all claims
• Reports to excess or reinsurance carriers